This Privacy Policy explains how Keplr Vision, LLC, an integrated systems design studio for clinical eye care networks, collects, uses, shares and protects information when you visit our website, contact our studio, or engage our services. The developer named in this policy is Keplr Vision, and the company operates as Keplr Vision, LLC, a computer systems design and related services firm located at 1705 Tullamore Ave Ste A, Bloomington - 61704-9600, United States (US). We have written this policy in plain English so that any reader, whether a practice manager, a clinical director or a visitor to our site, can understand our commitments without legal training.
Our work is built on steady hands and clear sightlines, and we apply the same discipline to privacy. We collect as little as we can, we hold it carefully, and we explain plainly what we do with it. This document describes our practices in detail across the sections listed below. If anything here is unclear, please contact our studio at media@keplrvision.buzz or call +16165354247 and we will answer your question directly.
Scope of This Policy
This Privacy Policy applies to the website operated by Keplr Vision, LLC and to the communications and services we provide through it. It governs information gathered when you browse our pages, submit an inquiry through our contact form, send us an email, call our studio, or otherwise interact with us in connection with our computer integrated systems design services for clinical eye care networks.
This policy does not apply to separate products, systems or services that Keplr Vision, LLC designs, deploys or integrates on behalf of a client practice under a written services agreement. When we work inside a clinical environment, the handling of clinical and patient records is governed by the agreement between our studio and that practice, together with the privacy practices of the practice itself. We describe that relationship further in the section covering clinical and device data below.
By using our website or contacting our studio, you acknowledge that you have read and understood this policy. If you do not agree with the practices described here, please do not use our website or submit information to us, and instead reach out through a channel that you find acceptable.
Information We Collect
We collect only the kinds of information that are necessary to respond to you, operate our website and deliver our services. The categories of information we may collect include the following.
Information you provide directly
When you complete our contact form or write to us, you may provide your name, your email address, your subject line, the content of your message, and any details you choose to include about your practice, your devices or your clinical network. You may also provide your telephone number if you call our studio or include it in a message. We receive this information because you choose to send it to us.
Information collected automatically
When you visit our website, our hosting environment may record technical information such as the type of browser you use, the operating system of your device, the pages you view, the date and time of your visit, and a general indication of your region derived from your network address. This information is used in aggregate to keep the site secure and to understand which pages are useful.
Information related to a service engagement
If you engage our studio, we may receive business contact details, technical configuration details about systems you ask us to review, and written correspondence about a project. We limit ourselves to what is needed to perform the agreed work, and any clinical records encountered during an engagement remain subject to the controls described later in this policy.
We do not intentionally collect sensitive personal information through this website, and we ask that you do not submit clinical records, patient identifiers or other regulated health information through the contact form or by ordinary email.
How We Collect Information
We collect information in three principal ways. First, we collect information that you give us directly through the contact form, by email, by telephone or in the course of a project. Second, we collect limited technical information automatically as your browser interacts with our website and our hosting environment. Third, we may receive information from a client practice when that practice asks us to review or integrate a system, in which case we handle the information under the terms of the relevant services agreement.
Our contact form is deliberately simple. It gathers the fields needed to route and answer your message, and it hands the composed message to your own mail client so that you can see exactly what will be sent before it leaves your device. We do not operate a marketing database behind the form, and we do not require you to create an account to reach us.
Where we act as a service provider to a clinical practice, that practice is the controller of any clinical information involved in the engagement, and we act on the practice instructions. In those cases, requests about clinical information should be directed to the practice in the first instance.
How We Use Information
We use the information we collect for specific and limited purposes. These purposes include responding to your inquiries, scheduling calls and site visits, preparing proposals and service agreements, delivering and documenting our integration, audit, rollout and root cause work, maintaining the security and performance of our website, and meeting our legal, accounting and record keeping obligations.
We use technical information in aggregate to understand traffic patterns, to diagnose outages and to improve the usefulness of our pages. We use business contact information to communicate with you about the engagement you have requested, to answer questions and to provide the deliverables we have promised.
We do not sell your personal information. We do not rent your contact details to third parties. We do not use the information you send us to build advertising profiles, and we do not permit third parties to use it for their own marketing purposes.
Legal Bases for Processing
Where required by applicable law, we process personal information on the basis of one or more lawful grounds. We process information to take steps at your request before entering into an agreement, such as answering an inquiry and preparing a proposal. We process information to perform our obligations under a service agreement once one is in place. We process information on the basis of our legitimate interests in operating a secure website and a functioning studio, provided those interests are not overridden by your rights. We process information to comply with legal obligations, including tax and accounting requirements. Where consent is the appropriate basis, we rely on the consent you give when you choose to send us a message or subscribe to an update.
You may withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing that took place before withdrawal.
Service Providers and Processors
Like most studios, we rely on a small set of vendors to keep our website and our communications running. These providers are selected with care and are bound by agreements that limit their use of information to the services they provide to us. A hosting provider stores and serves our pages. An email provider carries and stores our correspondence. An accounting professional maintains our financial records. Each of these providers is expected to protect the information it handles and to act only on our documented instructions.
We do not permit our service providers to use personal information for their own marketing or to combine it with data from other sources for profiling. When a provider is located in another country, we take steps to ensure that appropriate safeguards are in place, as described later in this policy.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Inquiry messages and related correspondence are retained long enough to resolve your question and to maintain a reasonable record of our communications, after which they are deleted or archived in a reduced form. Records connected to a completed service engagement are retained for the period required by our agreements and by applicable tax and record keeping law.
When information is no longer needed, we delete it or render it anonymous so that it can no longer be associated with you. If you ask us to delete information and we are not required to keep it, we will do so within a reasonable period, subject to the technical and legal limits described in this policy.
Data Security
We protect information with a combination of technical and organizational measures. Access to our systems is limited to the people who need it to do their work, and those systems are protected by strong authentication and routine updates. We transmit data over encrypted connections where our website and email infrastructure allow, and we keep our software current to reduce exposure to known vulnerabilities. We train ourselves to recognize and report suspicious activity, and we review our practices as our studio grows.
No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security. If we become aware of a security incident that affects your personal information, we will notify you and any relevant authority as required by applicable law, and we will describe the nature of the incident and the steps we have taken in plain language.
International Data Transfers
Our studio is located in the United States, and the information we collect is principally stored and processed there. Some of our service providers may operate infrastructure in other countries. When personal information is transferred across borders, we take steps to ensure that it continues to receive an appropriate level of protection, using recognized safeguards such as contractual commitments that require the recipient to handle the information in a manner consistent with this policy.
If you are located outside the United States and choose to contact us, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Your Privacy Rights
Depending on where you live, you may have rights regarding the personal information we hold about you. These rights can include the right to be informed about how your information is used, the right to access the information we hold, the right to have inaccurate information corrected, the right to have information deleted in certain circumstances, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, contact our studio at media@keplrvision.buzz or call +16165354247. We will respond within the period required by applicable law and will explain any limits that apply. We will not discriminate against you for exercising your rights, and we do not charge a fee for a reasonable request unless the law permits us to do so for manifestly unfounded or excessive requests.
Where we act as a service provider to a clinical practice, requests concerning clinical information should be directed to that practice, because the practice controls that information and we act on its instructions.
Privacy for Children
Our website and our services are intended for businesses and professionals, not for children. We do not knowingly collect personal information from children through this website, and we do not direct our marketing to children. If you believe that a child has provided personal information to us, please contact us at media@keplrvision.buzz so that we can delete the information promptly.
When our studio works inside a clinical practice, the practice is responsible for obtaining any consent required for the care of younger patients under the laws that govern that practice. We support that obligation by keeping our own collection through this website separate from clinical records and by asking that clinical records never be sent to us through ordinary email or the contact form.
Clinical and Device Data
Because Keplr Vision, LLC designs and integrates systems inside clinical eye care networks, we sometimes encounter systems that hold clinical information. We treat that responsibility seriously. When we work on a device, a pipeline or an imaging platform belonging to a practice, any clinical information involved is processed only on the documented instructions of that practice and only for the purposes of the engagement, such as diagnosing a fault, validating a data path or confirming that a rollout functions correctly.
We limit our access to clinical information to the minimum needed to perform the work. Where we can test or reproduce a fault without live clinical records, we do so. Where a pipeline is involved, we design with encryption in motion and at rest, and we document every transformation so the practice retains control and visibility. We do not retain clinical information longer than the engagement requires, and we do not use clinical information for any purpose of our own.
If you are a patient of a practice we serve and you have a question about your records, please contact the practice directly. The practice is the controller of that information, and we will assist the practice in answering your request rather than responding on our own.
Third Party Links and Services
Our website may contain links to external websites, for example to a vendor resource or a reference document. We are not responsible for the privacy practices of those external sites, and this policy does not apply to them. We encourage you to review the privacy notices of any website you visit before providing personal information.
When our studio connects or integrates a third party system on behalf of a practice, the privacy practices of that third party continue to apply to that system, subject to the agreements between the practice and the vendor. Our role is to integrate systems faithfully, and we document the data paths we build so the practice understands how information moves between systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in our services or in applicable law. When we make a change, we will revise the effective date associated with this policy and, where the change is significant, we will provide a clearer notice on our website. We encourage you to review this page periodically so that you remain aware of how we protect information.
Your continued use of our website or continued engagement with our studio after a change takes effect indicates that you accept the updated policy. If you do not agree with an update, please contact us to discuss your concerns before continuing to use our services.
How to Contact Us
If you have questions about this Privacy Policy, or if you wish to exercise a privacy right, you may reach Keplr Vision, LLC through any of the following channels.
By email at media@keplrvision.buzz. By telephone at +16165354247. By mail at Keplr Vision, LLC, 1705 Tullamore Ave Ste A, Bloomington - 61704-9600, United States (US). Our studio reads every message and will respond within the period required by applicable law.
We are grateful for the trust you place in our studio, and we will continue to protect it with the same steady hand we bring to every clinical network we serve.